FAQ

Q. How Does the Water Tight Door Work?

The Superior tub's water tight door seal system forms a hydrostatic seal when compressed by latching the door. Additionally, the weight of water inside the tub further compresses the door seal making it completely leak proof. Superior tubs guarantees the door seal for life.

Q. Can The Walk-in Tub also be used as a shower?

Yes! Our Roman tub faucet set comes with a hand-held shower head which mounts into the deck of the tub. If you choose, the hand held shower head can easily be mounted on the wall, giving you the best of both worlds!

Q. How is the walk-in tub installed into my existing bathroom?

The installation is very easy. Any licensed plumber can do the job. You don't need to remodel your bathroom since our tubs fits into a traditional 60 inch tub space. If needed, your walk in tub will include an extension kit to perfectly complete a retro fit installation. Our tubs come in both right hand and left hand models to accommodate any bathroom layout.

Q. Is there anything installer needs to know before our tub is delivered?

The installer will need one dedicated 20 amp circuit on a GFI. Complete installation instructions and a Product Manual are provided with each purchase.

Q. Is there a warranty with my Walk-in tub?

All of our Superior Walk-in Tubs are covered by our 10 year complete and comprehensive warranty. Our friendly customer service representatives are ready to help with all aspects of your walk-in tub, even years after your purchase! In addition to your 10 year warranty, you also have a LIFETIME guarantee on the seal of your door. We proudly stand behind our high quality product, and any problem is professionally handled by our customer service department.

Q. Once I have ordered my walk-in tub, how long will it be before I receive it?

Superior averages an approximate 5-7 day turnaround from time of order to the time of delivery. If you need your walk-in tub sooner, your shipping can be expedited with no additional charge. Please call us at 1-888-668-1880 for details.

Q. What kind of tests are performed on the Walk-in Tubs before their shipped?

All of our tubs are inspected in our factory prior to shipping; no detail or function is overlooked. The pump and jets are 24 hours in your tub for leaks, malfunctions and overall performance. Once we are assured that your tub is fully functioning, and can be covered under our comprehensive 10 year warranty, your tub is drained, dried and carefully crated for shipment.

Q. Do The Walk-in Tubs have safety certification?

Yes! Superior is one of the only walk-in tub companies that have UL, ETL & IAPMO safety ratings and certifications.

Q. What about installation of the Walk In tub?

We work with installers all over the United States who are licensed and experienced in installing walk in bath tubs and any other improvements necessary in the bathroom. A simple installation is usually $1500.00 and $300.00-$400.00 for parts. If the door has to be widened due to molding alignment, there is an additional cost of $200.00. This fee is paid directly to the installer at the time of installation. We also use these same installers for our warranty work.